FAQS
Frequently Asked Questions (FAQs)
Orders and Shipping
Q: Do you ship internationally?
A: Yes, we offer international shipping to most countries worldwide.
Q: How long does shipping take?
A: Shipping times vary depending on your location but typically take between 1 to 3 weeks.
Q: How much are the shipping fees?
A: Shipping fees depend on the customer’s location. The exact cost will be calculated at checkout.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery. The product must be in the same condition as when it was received. For more details, please visit our Return Policy Page
Q: Do you offer refunds?
A: We generally provide store credit or exchanges for returned items. Refunds are not guaranteed.
Q: Can I exchange a product?
A: Yes, you can exchange products for a different item of equal value within 14 days of delivery.
Payment and Discounts
Q: What payment methods do you accept?**
A: We accept major payment methods, including Visa, MasterCard, American Express, Apple Pay, and more.
Q: Do you offer discounts?
A: Yes, we occasionally offer discounts based on events or special promotions. Be sure to follow us for updates!
Product Information
Q: Are your watches handmade?
A: Some of our watches are handmade, but most are sourced from reputable wholesalers.
Q: Are the watches waterproof?
A: Some of our watches are waterproof, but not all. Please check the product description for specific details.
Q: Why are your products so affordable?
A: We aim to provide stylish and functional watches at budget-friendly prices by sourcing directly from wholesalers.
Customer Support
Q: How can I contact customer service?
A: You can email us at Info@luxorawatch.com or call us at +49 176 2393 0100
Q: What are your customer service hours?
A: Our team is available Monday to Friday, from 9 AM to 6 PM (CET).
Orders and Shipping
Q: Do you ship internationally?
A: Yes, we offer international shipping to most countries worldwide.
Q: How long does shipping take?
A: Shipping times vary depending on your location but typically take between 1 to 3 weeks.
Q: How much are the shipping fees?
A: Shipping fees depend on the customer’s location. The exact cost will be calculated at checkout.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery. The product must be in the same condition as when it was received. For more details, please visit our Return Policy Page
Q: Do you offer refunds?
A: We generally provide store credit or exchanges for returned items. Refunds are not guaranteed.
Q: Can I exchange a product?
A: Yes, you can exchange products for a different item of equal value within 14 days of delivery.
Payment and Discounts
Q: What payment methods do you accept?**
A: We accept major payment methods, including Visa, MasterCard, American Express, Apple Pay, and more.
Q: Do you offer discounts?
A: Yes, we occasionally offer discounts based on events or special promotions. Be sure to follow us for updates!
Product Information
Q: Are your watches handmade?
A: Some of our watches are handmade, but most are sourced from reputable wholesalers.
Q: Are the watches waterproof?
A: Some of our watches are waterproof, but not all. Please check the product description for specific details.
Q: Why are your products so affordable?
A: We aim to provide stylish and functional watches at budget-friendly prices by sourcing directly from wholesalers.
Customer Support
Q: How can I contact customer service?
A: You can email us at Info@luxorawatch.com or call us at +49 176 2393 0100
Q: What are your customer service hours?
A: Our team is available Monday to Friday, from 9 AM to 6 PM (CET).
